Refund policy

Return & Refund Policy

Returns

At Luxium Market, we want you to be fully satisfied with your purchase. However, all return requests must strictly comply with the conditions and deadlines outlined below.

Customers may request a return within 14 calendar days from the confirmed delivery date of the order. After this period, the order will be considered final and non-refundable.

⚠️ Important Legal Notice:
By completing a purchase, the customer agrees to these terms. Any return, refund, or dispute request initiated after the 14-day period will be automatically rejected as it falls outside our policy.

⏳ Maximum Timeframe from Purchase

An absolute maximum period of 45 calendar days from the order date is established to report any issue related to:

  • Non-receipt of the order

  • Delivery problems

  • Shipping-related inquiries

After this period:

  • Claims for undelivered orders will not be accepted

  • Refunds related to shipping issues will not be processed

  • The order will be considered completed, delivered, and closed in full

⚠️ This is because, after this time, it is no longer possible to reliably track shipments or verify issues with carriers, making validation of claims unfeasible.

Delivery Confirmation

  • Delivery confirmation provided by the carrier will be considered valid and final proof of receipt

  • It is the customer’s responsibility to track their order and report any issue within the established timeframes

Eligibility for Returns

To qualify for a return, items must meet all the following conditions:

  • Unused and unworn

  • In original condition

  • With tags and original packaging intact

  • Free from damage, stains, odors, or signs of use

We reserve the right to refuse any return that does not meet these conditions, with final decision at our discretion.

How to Request a Return

1️⃣ Contact us via WhatsApp or email within the established timeframes
2️⃣ Provide your order number and reason for the return
3️⃣ Wait for approval and return instructions

⚠️ Returns sent without prior authorization will not be accepted.

Refunds

  • Refunds are issued to the original payment method only

  • Processing time: 3–7 business days (depending on the bank/payment provider)

  • Original shipping costs are non-refundable, unless the return is due to our error

Disputes & Chargebacks

  • Any dispute or chargeback opened after 14 days from delivery or 45 days from purchase (whichever occurs first) will be considered invalid

  • Luxium Market will provide this policy, along with shipping and/or delivery confirmation, to contest and defend the dispute

  • By completing a purchase, the customer agrees that this policy constitutes a binding agreement

Contact

WhatsApp: +34 644 580 343